Welcome to my FAQ page. I have tried to answer the most common questions to help you explore and be comfortable with what you see and some of the details of my art and getting it to you.
Please contact me on the button below if you have any other questions about my art
Products
Is your art original?
100%. All of my art is original. Some of my stencil art uses publicly available imagery as a reference, however everything I produce is created by me and not replicated.
Are commissions available?
Absolutely! Commissions on abstract art, stencils and even stencils of your special family photos are available upon request. Please get in contact with me to discuss options.
What sizes does your original art come in?
All the sizing of my original art is contained within each product description - however, I mainly paint on 900x600mm gallery quality canvas. Original stencil art is normally A2 in size and commissions of any size are more than welcome
What paper do you print your prints on?
All prints are printed via a global network of professional printing companies, in the USA, Australia or Europe (depending on where the order was placed), on professional quality photographic paper. The paper we use for our unframed prints has a subtle pearl-like texture and is a minimum 240gsm, which is a strong paper. Supporting deeper colour saturation than matte papers, producing an impressive colour depth and strikingly intense black. For our framed prints, the paper used is a fine art paper of 200gsm with an enhanced matt appearance.
What sizes are available for the art prints?
I offer a range of sizes for the prints. From A4 to A1 and a lot in between.
Are the colors in the original art and prints true to what is shown online?
Yes - as far as practically possible. I take immense care in trying to replicate the colours shown online to the prints you receive. Please do be aware that colours can appear slightly different on mobile phones, monitors and screens to the real-life prints. Any variation is a by-product of the digital and printing process, however these are limited. If you are using a OLED monitor or similar, this will give you the closest colour comparison to real life.
Shipping & Returns
What are the shipping options, and how much do they cost?
Prints are shipped by reputable couriers or Australia Post, Australia wide for free! All prints are shipped to you with tracking details and are insured.
How long will it take to receive my order?
As the prints are made to order, please allow up to 2 weeks for delivery. We will send you tracking information following your order as well
What should I do if my art print arrives damaged?
Please do not hesitate to contact me if your print arrives damaged. You will need to send me photos of the print and damage as soon as it arrives so I can assess options for you.
What is your return policy for art prints?
As the prints are made to order, unfortunately I cannot accept returns. Please make contact with me to ensure you are fully aware of print colours, sizes, etc before you purchase, if you need any clarification. I am more than happy to discuss any element of this with you.
Orders
Can I track the status of my order?
Absolutely. I provide tracking numbers and information on all orders.
What payment methods do you accept?
I accept all kinds of payment options. PayPal, credit card are some of the options. More are available at checkout.
Can I make changes to my order after it’s been placed?
As the prints are made to order, changes are unfortunately unable to be made. However, please contact me during your selection process to ensure I can answers any questions you have before you order.
How will I know when my order has been shipped?
You will receive order confirmation and tracking information which will provide updates on all aspects of your order and delivery timeframes.